When depositing assets in LINX, it is essential to verify supported networks, tokens, and deposit addresses to prevent potential issues. If you fail to check these details carefully, your deposited assets may be lost.
However, in certain cases, LINX provides an asset recovery procedure to help retrieve lost funds. We offer various types of deposit retrieval services, each with specific processing times, fees, and expected outcomes.
This article provides a step-by-step guide on how to recover lost assets due to incorrect deposits.
| Types of Incorrect Deposits | Expected Outcomes | Processing Time | Fees |
|---|---|---|---|
| Deposit to the wrong address | Cannot be recovered | N/A | N/A |
| Deposit of an unlisted token via a supported network | Refund | 4 weeks | 200 USDT |
| Deposit of a token from an unsupported EVM network | Return | 4 weeks | 200 USDT |
| Cross-chain deposit | Refund or reflection to the correct wallet in your account | 2 weeks | 500 USDT |
| Omission of the destination tag or relative tag (e.g., Ripple) | Refund or reflection to the correct wallet in your account | 2 weeks | 4 USDT |
| Deposit of a delisted token in LINX | Refund | 2 weeks | 4 USDT |
| Return of a withdrawal in LINX from an exchange that does not support the Travel Rule | Reflection to the wallet in your account that initiated the withdrawal | 3-4 weeks | 4 USDT |
If you have deposited funds into your LINX account but they have not been reflected in your balance, please contact us through one of the following methods:
When submitting a ticket or email, please include the following details:
⚠️ Important: Please ensure that all required information is provided. Missing details may delay the investigation and extend the recovery process.
Once your request is received, our specialist team will review the case and inform you of the estimated processing time, fees, and potential recovery outcome.
Please note: Not all incorrect deposits can be recovered, as specified in the Types of Incorrect Deposits table.